The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) with SpitsSport, hereinafter referred to as “us” or “we”, via the SpitsSport website, the mobile app or by telephone (collectively referred to as “SpitsSport.com”). By using SpitsSport.com and / or placing an order, you accept that you are bound by the terms and conditions below (the “Terms”). Make sure you have read and understood the conditions before placing your order. Only persons of 18 years or older, who are not under guardianship and do not act in the capacity of a company, with a residential address in the Netherlands (with the exception of the BES and ABC islands) can place an order. Orders that are paid with iDEAL can be placed from 16 years. The fact that products are offered on SpitsSport.com at any time does not guarantee that these products or services will be available at all times. We reserve the right to withdraw products at any time. We reserve the right to change these terms from time to time without prior notice to you. The version of the conditions that applies to your order is the version that can be found on SpitsSport.com at the time of placing your order. SpitsSport wants to offer you the best possible online experience. To make this possible, we need to ensure that our services run seamlessly. You understand and agree (i) not to post, transmit, redistribute, upload, or promote any communications or content that may be harmful or adversely affecting our businesses, products or services; (ii), or to copy the content of the website. We reserve the right to immediately block access to the site and close the account of users who violate this provision or any other provision in these terms and conditions.
- Prices and shipping costs
The prices listed on SpitsSport.com include the legal VAT, but exclude the shipping costs. Printing, typesetting errors and price changes reserved. The shipping costs are the same for all orders, regardless of the size and weight of your order. The costs for each shipping option are clearly stated during the ordering process.
- Order / contract conclusion
You can order via SpitsSport.com, or by phone. After placing an order you will receive a confirmation by e-mail. In the unlikely event that we cannot deliver your order, we will let you know as soon as possible. The refund will be refunded via the payment method you use.
SpitsSport takes the utmost care in the registration and processing of orders and strives to deliver your orders to a residential address or collection point in the Netherlands, in accordance with the delivery method chosen by you. Your first order will always be delivered to your home address. SpitsSport strives to process orders as quickly as possible and in order of receipt. We aim to deliver within 2 to 3 days after order confirmation, unless otherwise agreed. Although we strive to deliver within the stipulated time, unexpected events may cause delays. In the unlikely event that delivery does not take place within 30 days, you can cancel the order. After placing an order you will receive a confirmation by e-mail, with the expected delivery time. For our full delivery policy, visit SpitsSport.com. If your order does not arrive on the scheduled date, please contact SpitsSport Customer Service via email address SpitsSportinfo@gmail.com.
- Cancellation of an order
You can cancel or return your order from the date you placed the order up to 30 days after receipt of the ordered items. If you want to cancel or return your order, notify us in writing, preferably using the pre-printed return form in your package. Contact customer service. Return the items as listed in Section 6 (Returns) below, within 30 days as set out in Section 5.1 above. We will try to refund the money as soon as possible and in the same way as you paid, no later than 14 days after receiving your cancellation, provided we have received the items, or proof that the items have been returned. If a received item is defective, notify SpitsSport immediately and return the item as set out in Section 6 (Returns) below. All products that are reported as defective will be fully reimbursed by SpitsSport. The provisions in these conditions do not limit any legal rights.
SpitsSport guarantees a full refund of returned items under paragraph 5 (Revocation of an order), provided that all items are returned in the same condition as they were when received. This means that the items must not be damaged, dirty, washed, altered or worn (other than fitting the item) and that labels or price tags have not been removed. If you have a return on your purchase, you can submit this via our website, page contact us, the return label will be sent to you by email. You can find more information about our return procedure on the delivery note. You can hand in the return package at a postal agency or collection point in the Netherlands. Shipping costs will be refunded when you return the entire order. It may take up to 14 days for the refund to be processed.
- Payment methods
iDEAL During the ordering process you will be referred to your bank to complete the payment. You have the option to pay via iDeal if you use online banking. Your payment will be immediately debited from your account. You will receive the legally required invoice in the shipping confirmation email.
- Our liability
These conditions do not limit or exclude SpitsSport’s liability for matters that we cannot limit or exclude under our law. SpitsSport is not responsible for the non-delivery of goods or the failure to comply with any other obligation under these Conditions, if such failure is the result of events beyond our control, including, but not limited to, fire, flood, storm, uprising, political unrest, war, nuclear accidents and terrorist activities. Our total liability to you for any loss or damage incurred under your order on SpitsSport.com is limited to the total amount of your order.
- Colors and dimensions
We do everything reasonably possible to accurately represent the properties of our products, including composition and colors. The color you see depends on your computer system, and we cannot guarantee that your computer will display these colors correctly. The dimensions of the items on SpitsSport.com are only guide values. They are intended to give you an idea of the model or fit of that particular item and do not guarantee the actual dimensions of the item you receive. The final dimensions of an item may vary depending on the material used for production.
If the articles you have purchased have defects, SpitsSport will fully comply with the legal warranty regulations. If you have a complaint as a result of obvious material or manufacturing errors regarding goods supplied by us, including transport damage, you can notify us by returning the goods without delay together with the pre-printed return form.
If any part of these Terms is declared invalid or void by a court or legislator, the remaining Terms will remain in effect.
- Property rights
All intellectual property rights, such as trademarks and copyrights on SpitsSport.com, rest with SpitsSport. Any use of SpitsSport.com or its contents, including copying or storing such contents in whole or in part other than for your own personal and non-commercial use is prohibited without prior written permission from SpitsSport.
SpitsSport Registered office:
- Company information
Amazonestraat 30 3207 NB Spijkenisse Chamber of Commerce number:
74602977 VAT number: